Shipping policy

We’re committed to getting your order to you safely and quickly.

Processing Time

All orders are processed within 2–5 business days. During high-volume periods (such as product launches or seasonal releases), processing times may be slightly longer.

Shipping Time

Once shipped, orders typically arrive within 3–7 business days, depending on your location.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Tracking Information

You will receive a tracking number via email once your order has shipped.

Shipping Delays

We are not responsible for delays caused by carriers, weather, or incorrect shipping information provided at checkout.

During warmer months, candles and wax melts may soften or melt during transit. While we take precautions to package items carefully, Pace Candle Co is not responsible for heat-related damage once orders have shipped.

If your candle arrives softened, allow it to return to room temperature before handling or lighting.

Orders cannot be changed or canceled once they have been processed or shipped.

Please double-check your shipping address and order details before completing your purchase.

Pace Candle Co is not responsible for lost or stolen packages marked as delivered.

If your package is marked delivered but cannot be found, please contact the shipping carrier directly to file a claim.

We truly appreciate your support of our small business and are committed to making your experience with Pace Candle Co a great one.